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Privacy Policy

Last updated: May 9, 2025

Introduction

Dial-a-Bag Financial Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We may collect information about you in a variety of ways including:

  • Personal Data: Personally identifiable information, such as your name, address, email address, telephone number, and demographic information that you voluntarily give to us when you register with us or when you choose to participate in various activities related to our services.
  • Financial Information: Information necessary to process loan applications, such as bank account details, income information, and employment details.
  • Derivative Data: Information our servers automatically collect when you access our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed.

How We Use Your Information

We may use the information we collect about you for various purposes, including to:

  • Process and manage your loan applications and accounts
  • Provide and maintain our services
  • Notify you about changes to our services
  • Allow you to participate in interactive features of our service
  • Provide customer support
  • Gather analysis or valuable information so that we can improve our services
  • Monitor the usage of our services
  • Detect, prevent and address technical issues
  • Comply with legal obligations

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Dial-a-Bag Financial Solutions

P.O. Box 40791, Ausspannplatz, Windhoek, Namibia

Email: info@dialabag.com.na

Phone: +264853838223